Patient Information

What to Expect at a Veterinary Appointment

Understanding what you should expect during your first appointment will help make the process easier for both you and your pet. 
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Our Pet Care Philosophy

We are proud to serve pet owners throughout New Iberia as we provide state-of-the-art veterinary service to you and your pet with care and compassion. 

Each team member at All Creatures Veterinary Hospital is passionate about preventive care, client education, and providing comprehensive care to dogs, cats and exotic animals in our community.

Hospital FAQs

Here are some of the most frequently asked questions we receive about appointment booking, office policies and payment options. 

• What types of payment options are available?

  Payment in full is expected when services are provided or upon your pet's discharge. We accept payment via cash, check, Visa, MasterCard, Discover and American Express. 

• Are there payment plans available for my pet’s care?

  We are proud to offer CareCredit as a financing option. They offer an easy application process that will send you results in minutes.

• Will I be provided with an estimate of costs?

  We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.

  We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.

• Should I call ahead to book an appointment?

  Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.

  We offer 24-hour emergency care from Monday through Friday. Please contact us right away if you have an emergency during these hours, and our trusted area clinics if your pet requires emergency care on the weekend. 

  Book Your Next Appointment

• What is your appointment cancellation policy?

  If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.

• What types of animals do you treat?

  We take care of all small domestic pets such as cats and dogs, and exotic pets such as birds, iguanas and bearded dragons.

• Where can I purchase my pet's prescription and food?

  You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.

• What are the fees associated with a specialty appointment?

  You are financially responsible for the initial examination fee and any diagnostics or treatment that you consent to for your pet’s treatment. This payment is due at the time of service.

  For further hospitalization, diagnostics, or surgery, a deposit is required upfront with payment due in full when your pet is discharged.

• What are the fees associated with an emergency visit?

  A deposit and additional emergency fee is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.

  If further hospitalization, diagnostics or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged. 

Pet Owner Resources

Here are some valuable links for your pet's health.